Verify the physical wireless switch is turned on.Because each of these steps represents a possible solution to this issue, connect to the wireless network and view websites through the Internet Explorer® browser, or the Google Chrome™ browser after you complete each step.Manuals are posted on your model support page. For information specific to any particular model on how to complete any of the steps in this solution, refer to its manuals. There are a few general causes for connection errors encountered by Bitdefender VPN: You are not connected to the Internet and cant access the Internet via. The reason for this is that the process to perform that particular step is different depending on the model computer you have. Because of this, some steps are in general terms. This solution has been written to work with all VAIO® computers that use the Windows® 8, Windows® 7 or Windows Vista® operating system.If you get an internet connection but have dropped connections or low signal strength, download and install any SmartWi Connection Utility or VAIO Smart Network Utility update, and any wireless adapter driver update available.ĭownloads are posted on your model support page.